September 7, 2013 \ Ananth TM Project transition from one vendor – Activities for Secondary Support Support for Maintenance activities Client team to provide Primary support Nightly batch monitor and handle calls (New Vendor to observe and monitor) New Vendor to provide Secondary support Handle severity 1 and critical severity 2 problems Assign lower priority severity 2 and severity 3 tickets to New Vendor Provide fixes to assigned problem tickets Provide consultation for problem resolution related to business knowledge Review fixes for problems assigned to New Vendor Support for Development activities Own and perform development activities Assign specific tasks to New Vendor – low level design, specifications coding, unit test Perform assigned tasks – low level design, specifications coding, unit test Collect support and development activity performance metrics Provide weekly status report on Support and Development activities Review, analyze, monitor progress/success of secondary ownership phase based on performance metrics and issues/risks and initiate metrics and issues/risks and initiate corrective/preventive actions Conduct Phase end review meeting to evaluate success of the secondary ownership transition Estimation Guidelines Study the existing estimation process Prepare estimation guidelines Other activities Document initial baseline and track all the changes made to the baseline configurable items. Finalize the SLA document Refine Manuals Update Induction Manual Review and release Induction Manual Update Operational Process Document Review and release Operational Process Document Sign-Off Sign off cross over criteria Update the Transition Project Plan based on the project progress and changes in the scope of the project.