Project transition from one vendor – Activities for Primary Support

Support for Maintenance activities
New Vendor team to provide primary support
Perform analysis and fix the assigned problems and obtain Client acceptance on the methodology adopted by the maintenance team for completing the fix
Client to support and back up New Vendor or guidance, problem resolution, as escalation points if required for critical problems
Handle all tickets that are assigned for the supported systems
Handle on call support and Helpdesk
Review fixes, resolutions provided by New Vendor
Support for Development activities
Project estimations
Review and approval of estimates
Own and perform development activities
Participate in requirements gathering, Analysis and design activities
Ownership of requirements gathering, Analysis and design
Facilitate co-ordination of New Vendor activities with support groups
Refine Manuals
Update Induction Manual
Review and release Induction Manual
Update Operational Process Document
Review and release Operational Process Document
Sign-Off
Sign off cross over criteria
Update the Transition Project Plan based on the project progress and changes in the scope of the project.

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